Biography
Kumusta? I am Israel! I worked as an email advisor for a music streaming app for four years. I also have experience in web development and QA testing. I have a strong interest in the arts and fashion, so much so that I make my own clothes whenever I have to attend any events. Whether you’re trying to manually test your website, help customers, or need someone who understands fashion, I can help.
Experience
Client: Spotify
Customer Service Associate
Sutherland Global Services
July 01, 2019 - June 17, 2023
- Analyzed, resolved, and responded to email
inquiries received in the Spanish Language. - Troubleshot and resolved customer issues
related to account management, billing,
subscription, and technical difficulties. - Assisted users with the application by
providing concise instructions and the
expected outcome. - Designed stickers and publication materials
for the line of business. - Manually tested an internal tool. Any issues
and vulnerabilities were reported alongside
with my recommendations for improvement. - Collaborated with cross-functional teams to
ensure customer satisfaction and to
contribute to ongoing process improvement
initiatives
Skills
UI & UX DesignCanvaEmail Template Design
- Male
- Guiguinto, Bulacan
- Joined on Nov 2023